Refund Policy

1. Overview

At Maskin Web Solutions India Pvt. Ltd., we aim for complete client satisfaction. We strive to deliver high-quality services in web development, app design, branding, SEO, and related technologies. However, due to the nature of digital services, refunds are limited and handled on a case-by-case basis.

2. Eligibility for Refund

Refunds may be considered in the following scenarios:

• Duplicate payment or overpayment
• Non-delivery of service (if no work has started)
• Inability to complete the project due to internal technical limitations (rare cases)

3. Non-Refundable Conditions

Refunds will not be issued under the following conditions:

• Change of mind or cancellation after work has begun
• Delays caused by client-side inaction, unresponsiveness, or unavailable resources
• Digital marketing or SEO services already delivered
• Domain registrations, SSL certificates, and third-party software/licenses

4. Partial Refunds

If a refund is deemed valid after partial work has been completed, we may provide a partial refund after deducting the cost of labor, tools, design, and time spent up to the cancellation point.

5. How to Request a Refund

To initiate a refund request, the client must email our billing team at billing@maskinweb.com with the following:

• Invoice number and payment details
• Reason for refund request
• Supporting documentation, if any

All refund requests must be submitted within 7 days of payment to be eligible for consideration.

6. Refund Processing Timeline

Approved refunds will be processed within 10–15 business days. The refunded amount will be credited to the original payment method used, unless otherwise agreed.

7. Currency & Gateway Fees

Refunds are made in the original currency paid. We are not responsible for fluctuations in exchange rates or gateway charges levied by banks or third-party processors.

8. Service-Specific Policies

• Website Design & Development: Refunds not applicable after design approval or code handover.
• SEO/Digital Marketing: Non-refundable once monthly campaign has started.
• Maintenance Plans: Refunds not issued for unused months after service access begins.

9. Dispute Resolution

If you are unsatisfied with our decision, you may raise a dispute to our management team at admin@maskinweb.com. Disputes will be handled fairly and aligned with our internal refund policies.

10. Policy Modifications

We reserve the right to update or change our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

11. Contact Us

For any questions related to this policy, please reach out to us:
Email: info@maskinweb.com
Phone: +91-9088188288
Address: Kolkata, West Bengal, India